Recently, there have been increasing reports of stolen accounts and scams, including compromised wallets, hacked accounts, and fraudulent activities. To protect yourself, always stay vigilant: avoid transferring funds to strangers, refrain from clicking suspicious links, never share your wallet authorization carelessly, and strictly prohibit sharing your recovery phrase/private keys with anyone.
If you encounter theft or scams involving your account or wallet, follow these steps to contact customer support immediately:
Step-by-Step Guide to Contact Customer Support
- Open the OKX App, navigate to the homepage, and tap the full-function icon (top-left corner).
- Select 【Get Help】 from the menu.
- Scroll to the bottom of the Help Center page and click 【Live Chat】—enter 【Theft】 (without brackets) and press 【Send】 to connect directly with a dedicated fraud-prevention agent.
Critical Reminders
- Act Fast: If your wallet is compromised, immediately transfer remaining funds to a secure address and contact customer support.
Provide Details: When reporting theft, include:
- Timeline of the incident
- Amounts involved
- Suspicious transaction records (screenshots help!)
- Confidentiality Assured: OKX ensures all reported information remains secure.
- Use Official Channels: Always input 【Theft】 in the live chat for priority assistance.
FAQs
Q1: How do I check my private key?
A1: Go to your Web3 wallet homepage → tap the full-function icon → 【Wallet Backup】 → 【Wallet】 → 【Recovery Phrase】.
👉 Learn more about securing your wallet
Q2: What should I avoid to prevent scams?
A2: Never:
- Click unknown links
- Scan unverified QR codes
- Authorize untrusted third-party DApps
- Exchange unfamiliar tokens
Q3: How does OKX protect my assets?
A3: The platform employs encrypted storage, real-time monitoring, and dedicated fraud-response teams to safeguard user funds.
Proactive Security Measures
- Offline Backup: Write down your recovery phrase on paper and store it securely—never digitize it.
- Phishing Alerts: Reject unsolicited requests for your keys or authorizations.
- Regular Audits: Periodically review wallet transactions for irregularities.
👉 Explore advanced security tips
Final Note: Speed and accuracy are crucial when dealing with theft. Use OKX’s 【Theft】 chat keyword to bypass general queues and get instant help.