OKX C2C Certified Merchant Service Agreement

Acceptance and Modification of Terms

The OKX C2C Certified Merchant Service Agreement ("Agreement") supplements the OKX Terms of Service and constitutes an integral part thereof. By accessing or using the Certified Merchant Service, you agree to comply with:

1. OKX Terms of Service
2. This Agreement
3. OKX Privacy Policy
4. Any additional rules published by OKX related to Certified Merchant Services

• Conflicting Provisions: In case of conflict between this Agreement and OKX Terms of Service, this Agreement prevails unless expressly stated otherwise in the Terms of Service.
• Modifications: OKX reserves the right to modify these terms at any time. Continued use after modifications constitutes acceptance.

Verification Process

Required Documentation

To apply for Certified Merchant status, submit:

• Full name
• Mobile number
• WhatsApp/Telegram account
• Nickname
• Emergency contact details (name, number, relationship)

Processing Time

Verification typically completes within 3 natural days after submitting all required information.

Account Management

Removal/Cancellation of Verification

OKX may revoke Certified Merchant status based on internal assessments. To request cancellation:

1. Submit a formal request via OKX website
2. Ensure no pending disputes exist
3. Processing time: 7 natural days

Data Handling & Compliance

Data Retention

By using this service, you authorize OKX to:

• Store submitted verification materials

• Disclose information when necessary for:

  • Service provision
  • Legal compliance (government requests/court orders)
  • Dispute resolution
  • Affiliate sharing

👉 Learn more about OKX's data protection standards

Third-Party Links

OKX may redirect to third-party sites (e.g., online banking portals) for identity verification. Note that:

• Linked sites operate independently
• OKX assumes no responsibility for their content/services

User Obligations

Prohibited Activities

Certified Merchants must not:

1. Use services for illegal purposes
2. Disrupt platform operations
3. Share incomplete/incorrect information
4. Violate applicable laws

Identity Accuracy

• Provide accurate identification details
• Report legal identity changes within 48 hours with supporting documents

Legal Provisions

Force Majeure

Neither party is liable for delays caused by:

• Natural disasters
• Government actions
• Wars/embargoes
• Other uncontrollable events

Indemnification

Users agree to indemnify OKX against claims arising from:

• Service misuse
• Agreement violations
• Unauthorized transactions

👉 Understand your liability protections

FAQ Section

1. How often must I renew my Certified Merchant status?

Verification remains valid indefinitely unless revoked by OKX or requested for cancellation.

2. Can I transfer my Certified Merchant status to another account?

No. Account verification is non-transferable per Section 4.2 of this Agreement.

3. What happens if my emergency contact details change?

Update your profile immediately via Account Settings to maintain compliance.

4. Is there an appeal process for revoked verification?

Yes. Submit a reinstatement request with supporting documentation through OKX Support.

5. How does OKX prevent fraudulent Certified Merchants?

We employ multi-layer identity checks and continuous activity monitoring.

Key Benefits of Certification

• Enhanced transaction security
• Increased buyer trust
• Priority dispute resolution
• Platform credibility markers

This agreement ensures all Certified Merchants maintain OKX's standards for secure, reliable peer-to-peer trading.