Common Solutions for Missing Verification Codes
If you're not receiving SMS verification codes when logging into your OKX account, try these troubleshooting steps:
- Use voice verification as an alternative delivery method
- Check your registered email for verification messages
- Verify mobile signal strength and network stability
- Restart your device if it hasn't been powered off recently
- Swap SIM card slots for dual-SIM devices
- Clear your message inbox if it's full
- Disable SMS filtering in any security/messaging apps
- Wait 2 hours if you've made multiple attempts
- Reset your phone number (requires email access, ID verification, and video authentication)
- Contact OKX Support if all else fails
👉 Secure your account with OKX's advanced verification options
Detailed Troubleshooting Guide
Network-Related Solutions
- Ensure you have stable cellular reception
- Temporarily disable WiFi calling if enabled
- Check carrier message delivery status
Device-Specific Fixes
- Update your phone's operating system
- Clear messaging app cache/data
- Try receiving codes on another device
Account Security Measures
Resetting your phone number requires:
- Access to registered email
- Valid government-issued ID
- Video authentication
- Note: 24-hour withdrawal restriction after reset
When to Contact Support
File a support request when:
- All self-help options fail
- You suspect account compromise
- Need assistance with authentication
👉 Get immediate help from OKX customer support
FAQs
Q: How long does phone number reset take?
A: Typically processed within 1 hour during business hours.
Q: Will I lose access to my account during reset?
A: No, but withdrawals are paused for 24 hours after reset.
Q: Why can't I receive SMS codes overseas?
A: Some carriers block international SMS - use email or voice verification instead.
Q: How many verification attempts can I make?
A: OKX limits attempts to prevent abuse - wait 2 hours after multiple tries.
Q: Is my account vulnerable without SMS codes?
A: Temporarily yes - enable secondary authentication methods immediately.
Q: What information does support need to help?
A: Prepare your registered email, recent transactions, and device details.