OKX Exchange supports two primary registration methods: mobile number registration and QQ email registration. Both options offer quick and convenient account setup while preventing duplicate registrations. Many users need to change their mobile numbers and wonder how to unbind them on OKX. This guide provides step-by-step instructions.
Two Scenarios for Mobile Number Unbinding
There are two common situations requiring mobile number unbinding:
- Original number still accessible - Need to rebind a new mobile number
- Original number unavailable - Need to replace the bound number
Solution 1: When Original Number Is Accessible
- Log in to your OKX account
- Click the profile icon (top-left corner)
- Navigate to "Security Settings"
- Select "Mobile Verification"
- Click "Reset" and enter your new mobile number
- Input the SMS verification code and confirm
👉 Need help with verification codes?
Solution 2: When Original Number Is Unavailable
- Log in using your registered email
- Click the profile icon
- Select "Customer Support" → "Submit Request"
- Choose "Account & Security Issues"
- Select "Change Bound Mobile Number"
Provide:
- Valid email address
- Contact number
- Detailed explanation
Platform staff will process your request promptly (usually within 24 hours).
Important Security Notes
- After changing your mobile number, withdrawals are disabled for 24 hours
- Complete all three verification levels for maximum account protection
- Always bind both mobile and email for easier future changes
- Customer support is available 24/7 for urgent issues
FAQ Section
Q1: How long does the unbinding process take?
A: For accessible numbers, immediate. For unavailable numbers, within 24 hours after verification.
Q2: Can I use the same number for multiple OKX accounts?
A: No, each mobile number can only bind to one OKX account.
Q3: What if I lose access to both mobile and email?
A: Contact customer support immediately with your identity verification documents.
Q4: Why the 24-hour withdrawal hold after number change?
A: Security measure to prevent unauthorized fund movements.
👉 View OKX's full security policy
Q5: Does unbinding affect my existing trades?
A: No, it only affects withdrawal capabilities temporarily.
Q6: Can I skip email binding?
A: Not recommended. Email serves as critical account recovery channel.
Remember: OKX implements strict security protocols to protect user assets. Always keep your authentication methods updated and enable all available security features. For further assistance, contact their 24/7 customer support team through the official app or website.